Refund policy

efund & Return Policy – Heritage Threads

We want you to be happy with your purchase from Heritage Threads. If you are not satisfied with your order, you may request a return subject to the conditions below.

1. Return Period
Return requests must be made within 7 days of receiving the order.

2. Return Conditions
Products must be unused, unworn, unwashed and in their original condition with all tags and packaging intact.

3. Non-Returnable Items
Products that have been used, washed, damaged, altered, or returned without original tags/packaging may not be eligible for return or refund.

4. Damaged or Incorrect Product
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photographs/videos of the product and packaging.

5. Refunds
Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method. The time taken for the refund to reflect in your account may depend on your bank or payment provider.

6. COD Orders
For Cash on Delivery orders, refunds will be processed through the refund method communicated by Heritage Threads after the return is approved.

7. Return Shipping
Return shipping charges, if applicable, may be deducted from the refund amount.

8. Exchange
Exchanges are subject to product availability. If the requested product is unavailable, a refund may be offered instead.

9. How to Request a Return
To request a return or refund, please contact us through the contact details provided on our website with your order number and reason for the return